Customer Service Representative

Are you a professional with a passion for providing world-class service and a knack for problem-solving? A leading global manufacturer of high-quality power tools and outdoor equipment is seeking a dedicated Customer Service Representative to join their NSW team.

In this role, you will act as a vital link between the company and a national network of business partners and end-users. You will be responsible for ensuring a seamless experience through order processing, technical support, and relationship management.

Key Responsibilities

• Act as the primary point of contact for business partners and end-users, building positive relationships
• Manage inquiries via telephone and web, providing accurate information regarding products and pricing
• Deliver information to assist customers with product inquiries and complaints.
• Efficiently enter and upload orders and data
• Liaise with sales, marketing, logistics, and warehouse teams to enhance customer satisfaction and resolve anomalies quickly.

About you

• A friendly and professional telephone manner with excellent interpersonal skills.
• The ability to quickly learn complex product ranges. A background in the power tools or hardware industry is highly desirable but not essential.
• Sound numeracy skills, a team-oriented mindset, and the ability to maintain confidentiality and professionalism at all times.

Why Join This Team?

This is an opportunity to join a globally recognised brand that values continuous improvement and team cooperation. You will work in a supportive environment where your contribution directly impacts the company’s reputation and customer loyalty.

Next Steps:

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.